TECHNICAL SUPPORT ENGINEER

TECHNICAL SUPPORT ENGINEER

Location: 
Sofia
Работно време: 
Пълен работен ден
Reference Number: 
BW-TSE
Obligations: 

About us:

Bulwork is the first IT recruitment agency in Bulgaria with more than 16 years stable presence in the market. The company has established a reputation of delivering high quality services both to the clients and candidates. We respect the wishes of our clients and strive to provide the best service by finding the most suitable and challenging job for them.

About our client:

A leading FinTech company focused on development of web and mobile software solutions for the finance and banking industry. The company has been recognized as the leader in its primary line of business. Product portfolio of the company includes online banking platform, mobile banking solutions, frameworks for content management, security, messaging and system interoperability. In connection with the expansion of the team, together we are looking for:

 

TECHNICAL SUPPORT ENGINEER

 

Your responsibilities:

* Communicate with customer’s technical staff to clarify in detail the essence of software operational problems (no contacts with end users expected; communication to technical staff only!);
* Develop and maintain up-to-date operations documentation of the software such as backup, recovery, configuration, maintenance procedures;
* Prepare release notes for new software versions, deployment and installation procedures and scenarios and test them;

* Participate in QA procedures, in particular in performance and security tests;
* Perform direct instruction to customer’s deployment staff for go-live procedures;

* Work closely with Software Developers, QA Engineers and Business Analysts to identify in detail operation features of the product.

Experience: 

Main requirements:

* 1+ years of experience on a similar position;

* Previous practice in intensive communication with technical staff;

* Perfect communication and troubleshooting skills;

* Ability to maintain focus and react adequately under emergency support situations;

* Good command of English (both written and spoken).

Nice to have but not mandatory:

* Training and knowledge of operations frameworks such as MOF, ITIL;

* Good know-how of SQL and/or scripting languages;

* Basic system administration and configuration skills on MS Windows Server  or/and Linux

* Interests on general IT, platforms, network principles, Web and Database technologies

 

Offer: 

 

In return you will receive:

* Competitive remuneration and additional social benefits;
* Additional health insurance;
* Opportunity for constant improvement and professional growth;
* Chance to work at a stable company which is one of the leaders in its field, with minimum turn over of the staff;
* Excellent work environment - very positive and productive;
* Additional trainings and opportunities for certification;
* Standard but very flexible working hours;
* Nice and cozy office with parking space near it, also close to bus and metro stops

 

If you consider yourself as the right candidate for this role, please send us your CV and we would love to tell you more about it.

 

Confidentiality of all applications is assured. Only short-listed candidates will be contacted. 
The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE. 

Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).

 

Bulwork

Industry: 
Software & Services
Вид: 
Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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