Customer Support and Sales Lead (TELCO oriented)

Customer Support and Sales Lead (TELCO oriented)



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Who are we?
Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 19 years of stable presence in the market. The company has established a reputation for delivering high-quality services to both clients and candidates. We respect the wishes of our clients and strive to provide the best service by finding the most suitable and challenging job for them.

Who is our client?
Our client is a brand-new global networking company, who offers connectivity to enterprises and service providers worldwide. Their services are delivered over cloud and software defined network infrastructure providing the customers with excellent customer experience, efficiency and agility. . Now the company is establishing their office in Sofia and together, we are looking for a:  


Your responsibilities:

• Structuring and managing the company’s Microsoft Teams document storage;
• Supporting customer and supplier onboarding;
• Owning and managing the customer information form ensuring accurate record of customers details;
• Raising service order forms and assisting with customer bids and tenders documentation;
• Ensuring timely billing notices on receipt of new orders (NRC) and handover billing(MRC);
• Updating the finance databases and notifying finance of changes to the billing as needed.



- At least 5 years of professional experience on a Customer Service role in a Telecom company;
- Previous professional experience in dealing with clients and tickets;
- Professional user of Microsoft Teams;
- Excellent level of English language, other language is an advantage;
- Excellent interpersonal and communication skills;
- Strong multitasking and organisational skills are required.


- Excellent remuneration and additional social package;
- Opportunity to learn many things yourself and to grow in the company;
- Modern and constantly evolving business environment;  
- Chance to become part of a stable international innovative company.

If you are interested in this position, grab the opportunity and send us your CV in English or LinkedIn profile!

Confidentiality of all applications is assured. Only short-listed candidates will be contacted!The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP).

Position category: 



Software & Services


Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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