SENIOR TECHNICAL SUPPORT SPECIALIST

SENIOR TECHNICAL SUPPORT SPECIALIST

Location: 

Sofia

Job Type: 

Full-Time

Reference Number: 

BWJTS01

Obligations: 

About us:

Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 19 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to the clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.

Our client:

A US-based company which develops a platform for training, experience and analysis of teams that communicate with customers, sales and more. The platform is currently working and several thousand calls a day pass through it. The company's customers are mainly based in the US, Australia, UK, Canada.

For their office in Sofia, together we are looking for:

SENIOR TECHNICAL SUPPORT SPECIALIST

What will you do?

Your main responsibilities will be related to working with IT/Network teams and to set up new customers. You will work alongside Customer Success to onboard new users, resolving customer issues via email, Slack, Intercom (live chat) and video conferencing, creating or updating documentation based on customer interactions.
 

Experience: 

- Experience in writing support content;
- Knowledge how to manage cases throughout the entire support lifecycle;
- Excellent understanding of support platforms like Intercom, Jira, Salesforce - at least, one of them;
- Very good knowledge of English language due to the fact the team is international;

Offer: 

- Standard working time;
- Excellent remuneration;
- Team buildings and fun activities.

If you want to take the challenge, don’t hesitate to send us your CV in English or on your LinkedIn profile!

The confidentiality of all applications is assured. Only shortlisted candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).

Bulwork

Industry: 

Software & Services

Type: 

Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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