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About us:

Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 19 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to the clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.

Our client:

A company which provides customized solutions with a focus on IT and Business Process Outsourcing (BPO) consulting, software development, system integration, technical and customer support. The company has two own products which are selling globally and offices in 4 countries. Due to their expansion, they are creating a new team in Sofia, Bulgaria and together we are looking for:


What will you do?

Your main responsibilities will be related to the process of incidents and requests according to the agreed SLAs, аccept end-user phone calls and classify incidents and request, еscalation to the next higher level if required.


Specific Experience: 2+ years of user help desk / user support OR 2nd level support;
Technical Knowledge: MS Windows аnd MS-Office related productst;
Foreign Languages: fluent English.
Working time: on shifts;


University degree or Technical College degree or comparable professional experience;


- Excellent remuneration package;
- Additional health insurance card after the 6 months trial period;
- Various training programs, certifications and team buildings;
- Friendly working environment;
- Opportunity to grow within the company.

If that position sounds like the right professional step forward for you - send us your CV in English or just your Linkedin profile!

Confidentiality of all applications is assured. Only short-listed candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.

Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP)



Software & Services


Limited Liability Company

Bulwork is the first IT/BPO Recruitment Agency in Bulgaria. Bulwork was founded in December 2000 and have since developed the biggest database of qualified specialists in Bulgaria - about 75% of all skilled IT professionals.

Our main service is recruitment of qualified specialists for different software and hardware companies, contact centers, technical support centers, IT departments in companies from all industries, as well as leading banking and state institutions.  We do not limit our services to big and well-established businesses only, but also focus on start-up, small and medium-sized companies.

The company uses different channels and innovative approaches for recruitment. We have an active database with current job-seekers in the IT and BPO sector. We are able to meet the expectations of our clients and candidates and gain their trust by offering top-level services and having highly qualified HR and IT consultants in our team.

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