TECHNICAL SUPPORT SPECIALIST

Location: 
Sofia

Job Type:

Reference Number: 
BWJTS01
Obligations: 

About us:

Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 19 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.

Our client:

A US-based company that develops a platform for training, experience, and analysis of teams that communicate with customers, sales, and more. The platform is currently working and several thousand calls a day pass through it. The company's customers are mainly based in the US, Australia, UK, Canada.

For their office in Sofia, together we are looking for:

TECHNICAL SUPPORT SPECIALIST

Your main responsibilities will be related to working with IT/Network teams and setting up new customers. You will work alongside Customer Success to onboard new users, resolving customer issues via email, Slack, Intercom (live chat), and video conferencing.

Experience: 

- Experience in writing support content;
- Knowledge of how to manage cases throughout the entire support lifecycle;
- Excellent understanding of support platforms like Intercom, Jira, Salesforce - at least, one of them;
- Very good knowledge of the English language due to the fact the team is international;

Offer: 

- Excellent remuneration;
- Friendly working environment;
- Opportunity to grow within the company.
- Social benefits - Multisport card and additional health;
- Work on shifts from 15:00 to 00:00;

If you want to take the challenge, don’t hesitate to send us your CV in English or on your LinkedIn profile!

The confidentiality of all applications is assured. Only shortlisted candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No 2107 from 01.09.2016 from MLSP).