SUPPORT SPECIALIST

Location: 
Sofia

Job Type:

Reference Number: 
BW-SDAEP-01
Obligations: 

About us:
Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 20 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.

About our client:

A leading TELCO provider, HQ in Asia, with offices in UAE, the US, UK, and Bulgaria which offers a smart network utility that combines on-demand infrastructure, automation, web-based portals, and APIs. Their communication services range from network connectivity, co-location through system integration and support to providers globally. For their office in Sofia, Bulgaria, they want to build a BRAND-NEW team of Support Geeks and they are looking to hire a:

SUPPORT SPECIALIST

Overview of the role:

You have to support all company's customer services for 3rd party suppliers, vendors, and system engineers who work internally. The duties include also administrative tasks for maintaining the smooth operation of the networks.

Experience: 

- 2+ years of Technical (Customer) Service experience in the Telco industry;
- Tier-1 Ops and Planned Works functions;
- Good experience working with ticketing systems;
- Very good knowledge of global network operations environment;
- Strong communication, analytical and problem-solving skills,
- Very good command of English - both written and spoken.

As a great advantage would be considered:

- ITIL certification.

Education: 

- University degree in Telecommunications, Networking or other related fields;

Offer: 

- Competitive remuneration package;
- Additional benefits package;
- Working from home opportunity;
- Last but not least, to work on cutting edge technologies and projects which you can't find in another company in this sector in Bulgaria!

If you want to work in a successful international company and possess the required skill-set, do not wait any longer and send your application in English or LinkedIn profile!

Confidentiality of all applications is assured. Only shortlisted candidates will be contacted!
The candidates do not pay any taxes to the Agency – the services are FREE OF CHARGE.

(Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP).