MANAGER (TECHNICAL SUPPORT DEPARTMENT)

Location: 
Sofia

Job Type:

Reference Number: 
BW-EHOUT-02
Obligations: 

Who are we?

Bulwork is the first IT & BPO recruitment agency in Bulgaria with more than 20 years of stable presence in the market. The company has established a reputation for delivering high-quality services both to clients and candidates. We respect the wishes of the candidates and strive to provide the best service by finding the most suitable and challenging job for them.

Who is our client?

A successful product-oriented software development company that offers a whole range of payment solutions to internet-based merchants globally. Together with the company, we are looking for new professional who will join their team in Sofia and will hold the position of:

MANAGER (TECHNICAL SUPPORT DEPARTMENT)

You will:

Manage a team of experienced Technical Support Specialists and will be responsible for organising and preparing the working process of subordinates and in this regard delegates tasks. In addition, you will set deadlines and provide guidance and motivation of the team members. The professional on this role is actively communicating with other IT leads, external parties, and other operational units of the company.

Experience: 

- 10+ years of professional experience in technical support roles;
- Strong experience in managing technical support teams;
- Understanding of network protocols such as - HTTP, FTP, SSL/TLS, TCP/IP;
- Hands-on skills with network, diagnostics, and troubleshooting;
- Excellent results-oriented, analytical and problem-solving skills;
- Proficient in English language.

And as an advantage:

- Experience in Linux, Automation scripting and Monitoring tools;
- Previous experience in the payments industry.

Education: 

- Bachelor's or Master's degree in Computer Science or related;

Offer: 

- Excellent remuneration package
- Trainings and opportunity for professional development;
- Team Building Events
- Modern and constantly evolving business environment;
- Additional health insurance and sports card;
- Excellent performance bonuses and many more;
- Last, but not least, opportunity for remote work!

If you want to make a professional step forward and that position sounds like an interesting challenge - send us your CV in English or Linkedin profile!

Confidentiality of all applications is assured. Only short-listed candidates will be contacted!
The candidates do not pay taxes to the Agency - the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP)