HEAD OF TECHNICAL SUPPORT DEPARTMENT

Reference Number: 
BW-EHOUT-02
Obligations: 

About us:

Bulwork is the first IT & TELCO recruitment agency in Bulgaria - with more than 21 years of stable presence in the market. The company has established a reputation for delivering high-quality services to both clients and candidates. We respect the wishes of our candidates and strive to provide the best service by finding the most suitable and challenging job for them.

About our client:

It is a leading online, mobile, and point of sale payment service provider connecting businesses and consumers globally. The company employs over 300+ people worldwide across 15+ global offices and they keep growing. Currently, together with the company, we are looking to hire an experienced Senior to hold the position of a:

HEAD OF TECHNICAL SUPPORT DEPARTMENT

Main responsibilities:

- Manage a team of experienced Technical Support Specialists;
- Organizing and preparing the working process of subordinates and in this regard delegating tasks.
- Actively communicating with other IT leads external parties and other operational units within the company.

Experience: 

- 10+ years of professional experience in various technical support roles;
- Strong experience in managing technical support teams - at least couple of years;
- Understanding of network protocols such as - HTTP, FTP, SSL/TLS, TCP/IP;
- Hands-on experience in networking, diagnostics and troubleshooting;
- Excellent results-oriented, analytical and problem-solving skills;
- Very good command of English.

As an advantage will be considered:

- Experience in Linux OSs, automation scripting, and various monitoring tools;

Education: 

- Bachelor's or Master's degree in Computer Science, Engineering or related;

Offer: 

- Excellent remuneration package- salary above the average of the competitors!
- Opportunity for professional development;
- Modern and constantly evolving business environment;
- Social perks like additional health insurance, sportscard, IT trainings with external organisations;
- Excellent performance monetary bonuses!
- Last, but not least, the opportunity to work REMOTELY.

If you are ready to take this opportunity and that position sounds like an interesting challenge to you - send us your CV in English or Linkedin profile!

Confidentiality of all applications is assured. Only short-listed candidates will be contacted!
The candidates do not pay taxes to the Agency - the services are FREE OF CHARGE.
Bulwork Company LTD - IT Recruitment Agency (license No. 2107 from 01.09.2016 from MLSP)

Position category: